Make the Most of Your Equipment with Parts and Service Sales Representatives

Ensuring that your equipment is at peak performance is one of our main priorities when working with our customers. One of the resources that we provide to customers is a dedicated Parts and Service Sales Rep

At Milton CAT, our PSSRs go beyond basic customer service by providing advice to ensure our customers' machines run efficiently and effectively. In addition, they work closely with product managers and engineering teams to develop solutions for any issues that arise during operation or maintenance.

By combining their product and industry expertise, Parts and Service Sales Representatives can quickly diagnose problems and connect you with the right people to resolve them. Milton CAT’s PSSRs have become an invaluable asset in ensuring optimal performance from all of our products throughout their entire life cycle.

What Makes a Good Parts and Service Sales Representative?

The key to success is a solid relationship between the customer and the PSSR. We want to make sure that our customers get the most from this valuable resource, which is why we only hire the best, and most reliable, PSSRs.

Here’s what we look for when hiring a PSSR:

• Well-prepared. Our PSSRs maintain thorough and professional training on all the machines and work tools their customers are operating.
• Proactive. Milton CAT PSSRs visit their customers regularly instead of waiting to get a call for help.
• Dedicated. Our customers always get their PSSR’s full attention.
• Experienced. We only hire the most qualified and experienced PSSRs who have worked on a wide array of machines and projects.

How Your Parts and Service Sales Representative Can Help You

Your PSSR can help in many different ways depending on your needs. A few examples of this include, but are not limited to:

• Help you take advantage of components, bucket, hydraulic pump, and engine rebuilds to give your equipment new life.
• Providing recommendations on which parts make the most sense to invest in based on your equipment’s age, applications, and goals.
• Matching your application and use case to the appropriate work tools.
• Advising on matters of machine performance enhancement.
• And, of course, measuring your undercarriage.

These reps are essential to Milton CAT’s success, and we are proud to have them as part of our team. With the help of our PSSRs, we can ensure that our customers get the best possible service, solutions, and value for their purchases.

Have questions about how your Milton CAT PSSR can help your business? Contact us today!